Last Updated: 18 Apr 2024
British Airways recently announced a £7-billion transformation plan to completely revamp its operations. The airline is pouring this investment into improving every aspect of its business, from seats to service.
Starting in May 2024, BA is welcoming new members to its fleet: the Airbus A320neo and A321neo. These sleek new aircraft will introduce the Airbus 'Airspace' cabin interior, a concept designed to redefine the comfort and aesthetics of short-haul travel.
The curtain was raised on these developments at British Airways' first-ever "In the Skies" showcase event held in London. Here's what we know so far.
Seat Design
The seating in these new aircraft is receiving a major upgrade, both in design and functionality. Passengers will be greeted by seats upholstered in a sophisticated navy blue, complemented by red detailing on adjustable headrests — a nod to British Airways' signature style. The seats will also feature herringbone stitching on the backrests to tie the whole design together.
The new seats are coming straight from the workshops of Collins Aerospace in Northern Ireland. Known for its innovation in aerospace technology, Collins Aerospace is set to bring a high level of expertise and precision to the design and construction of these seats. The seats are upholstered in fine Scottish leather, chosen for its durability, comfort, and aesthetic appeal. This reflects British Airways' commitment to supporting local industries while also providing passengers with a premium seating experience that combines style with practicality.
The airline is also upping the ante with some welcome upgrades for those flying Club Europe. It’s bringing back the much-loved middle table console, redesigned to make sipping your champagne or setting down your book that much easier. And yes, the leather middle seat tray tables are making a comeback, perfect for those extra bits and pieces you want to keep close. BA has also made it easier to adjust the number of Club rows, so the cabin can be tailored just right for each flight.
Those looking to experience this upgraded comfort without stretching their budget will soon be able to explore a variety of Avios award flight options using our BA flight finder.
Cabin Design Upgrades
The new Airspace design includes slimmer sidewall panels to enhance the sense of space inside the cabin. This adjustment increases the cabin width at shoulder level, giving passengers a little more elbow room and a sense of openness.
Another subtle but impactful change is the redesign of the window bezels. This design tweak makes the windows appear larger, letting in more natural light and improving the view for passengers. It's a small change that makes a difference in how spacious and airy the cabin feels.
Adding to the cabin's ambiance is the inclusion of programmable LED mood lighting. This allows the cabin environment to be adjusted based on the time of day or night, helping to reduce jet lag and create a more relaxing atmosphere.
Extra-Large Bins for Overhead Luggage
One of the highlights of the new design is the installation of extra-large bins for overhead luggage. Understanding the stress that comes with finding space for carry-ons, British Airways has reimagined storage space to accommodate more bags.
These redesigned bins can accommodate up to eight bags of 61cm x 40cm x 25cm each, increasing overall luggage capacity by over 60%. They’re designed to allow bags to be stored on their side and wheels-first to make fitting bags easier. These larger compartments will likely reduce boarding times and eliminate the common pre-flight scramble for bin space.
More Accessible USB-A and USB-C Ports
BA is upgrading its power options to suit the digital age. Each seat will now feature both USB-A and USB-C ports for passengers to charge a wide range of devices, including smartphones and laptops.
By switching from old-fashioned three-pin sockets to USB-C ports, which can power up devices with up to 60W in Club Europe and 15W in Euro Traveller, the airline will ensure you can charge even your high-power devices while flying.
Rollout and Availability
BA has an exciting schedule ahead, with 13 next-generation A320neo and 7 A321neo aircraft on order. These aircraft’s arrival is eagerly anticipated, with the first deliveries expected in the next 6-8 weeks. This means passengers will soon be able to experience the upgraded cabins firsthand.
The specific launch of the new cabin features will likely be on one of two aircraft, G-TNED (A321neo) or G-TTNV (A320neo), depending on which is delivered first. This phased approach allows British Airways to gradually introduce these upgrades for a smoother transition for both crew and passengers.
There's also good news for those wondering about the current A320neo and A321neo aircraft in the airline’s fleet. While these aircraft currently feature the older style cabin, there’s a retrofit option available on Airbus, which would allow the installation of the larger overhead bins in the new Airspace cabin design. However, British Airways has not yet made a formal announcement regarding if and when the existing fleet will receive these upgrades.
Overview of British Airways’ £7 Billion Investment Plan
Below are the major updates announced by the airline so far as part of the £7 billion transformation plan:
- New, user-friendly website and mobile app set to launch by the end of 2024.
- Executive Club Members will enjoy free onboard messaging starting April 3.
- Stylish new seats for Euro Traveller and Club Europe designed with top British suppliers.
- The addition of USB-A & USB-C charging ports in all seats.
- Extra-large bins for overhead luggage.
- New First Class suite exclusive to BA’s A380s, set to launch by the end of 2025.
- AI and machine learning to improve operational efficiency and customer service.
- A groundbreaking customer care solution to enable real-time communication between cabin crew and ground staff in partnership with Microsoft.
- 350 new roles at Heathrow to improve service levels.
- Route expansions to Bangkok, Kuala Lumpur, Abu Dhabi, Agadir, and Izmir.
- A new lounge opening in Dubai later this year with an innovative design concept to be rolled out globally.
- Significant refreshes to lounges in Lagos, Seattle, and Heathrow Terminals 5 and 3.
- Goals to reach net-zero emissions by 2050 and a focus on Sustainable Aviation Fuel (SAF) to reduce lifecycle greenhouse gas emissions by up to 90%.
Final Thoughts
The introduction of these new features makes Avios award flights even more attractive for BA passengers. With the transformation plan improving every touchpoint of the customer journey, travellers can look forward to getting even more value from their points.
With the airline expanding its routes, the BA flight finder can come in handy for plotting your next trip. Head over to our BA Avios calculator, and you'll see just how far your Avios can take you. Whether it's upgrading seats to enjoy the newly designed cabins or booking a special getaway, the BA Avios calculator helps make it possible.