Reward Flight Finder Limited, a company registered in England and Wales with company number 11310410 and its registered office at International House, 12 Constance Street, London E16 2DQ (RFF, we or us) is committed to protecting and respecting your privacy.
This policy (together with our website terms of use, and any other documents referred to in them):
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By signing up to use our app or website you are accepting and consenting to the practices described in this policy.
Regarding the EU GDPR, the version of the General Data Protection Regulation as implemented by the United Kingdom (UK GDPR) and the Data Protection Act 2018 (Act), we act as a controller in relation to your personal data.
We may collect and process the following data about you:
Registration Information: This includes information you provide when you register to use our service, participate in discussion boards or other social media functions on our service. It may include your name, address, email address and phone number, username, and any other information you provide.
Marketing Preferences: You may give us information about you by filling in forms on our service, completing questionnaires, or by corresponding with us by phone, email or otherwise. This includes your preferences in receiving marketing from us and any third parties connected with us. You or other users may provide us with information about you when you or they share a referral code.
Identity Data: It may include your name, address, email address and phone number, username, or similar identifier.
Financial Data: Financial and credit card information
Transaction Data: Includes details about any transactions made by you.
Regarding each of your visits to our service, we may automatically collect the following information:
Technical Information, which includes the following:
We will collect and process the following data about you:
Information you give us. This is information (including Registration, Identity, Financial, and Marketing and Communications Data) you consent to give us about you by registering, filling in forms, by corresponding with us (for example, by email or chat). And completing questionnaires. If you contact us, we will keep a record of that correspondence.
Information we receive from other sources including third parties and publicly available sources.
We may work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Device Data. Google Analytics or other software will be used to help us understand how our users interact with our service. The information gathered from this service is anonymous but will ultimately help us shape a better user experience for our customers.
We will only use your personal data when the law allows us to. We will use your personal data where it is necessary in order for us to perform our contract with you, or necessary for our legitimate interests (or those of a third party), and your interests, rights and freedoms do not override those interests, or where we need to comply with a legal or regulatory obligation.
We will use your personal data in the following ways, on the legal basis that it is necessary for us to perform our contract with you and for our legitimate interests (or those of a third party), and that your interests, rights and freedoms do not override those interests:
We will get your consent before sending any third party direct marketing communications to you via email or text message. You have the right to withdraw consent at any time by contacting us.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. However, if we combine or connect anonymised data with your data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used by this privacy policy.
Purpose/activity | Type of data | Lawful basis for processing |
To register you as a new user | Identity Registration Financial Device | Your consent |
To provide you with services | Identity Registration Transaction Financial Device | Your consent Necessary to provide services to you in an appropriate manner |
To manage our relationship with you including notifying you of changes to the website or any services | Identity Registration Financial Marketing and Communication | Your consent
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Identity | Your Consent Necessary for our legitimate interests (to develop our products/services and grow our business) |
We may share your personal information with any member of our company, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected external third parties, including:
Our service may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact and Location Data. Please check these policies before you submit any personal data to these websites or use these services.
The data that we collect from you may be transferred to, and stored at, a destination outside the UK or the European Economic Area (EEA). It may also be processed by staff operating outside the UK or the EEA, who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. If you are a UK citizen based in the UK or an EU citizen based in the EEA, then whenever we transfer your personal data out of the UK or the EEA (other than from the UK to the EEA), we will only transfer your personal data:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In particular:
We retain your personal data for as long as necessary to fulfil the purposes we collected it for. In determining the appropriate retention periods, we take into account the following criteria:
In some circumstances, we will anonymize your data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.</.p>
If you do not use your account for a period of [2] years then we will treat the account as expired and your data will be archived and may be deleted.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at help@rewardflightfinder.com
You have various statutory rights in relation to your personal data. You have the right to:
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us at help@rewardflightfinder.com.
However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
We reserve the right to request that you provide evidence of your identification if you ask us to carry out any steps in relation to your personal data.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues.
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to help@rewardflightfinder.com
Please see our Cookie Policy page for details of cookies used by us. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Services may become inaccessible or not function properly.
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website, and it will recognize your device on future visits. These types of files do several different jobs, such as remembering your preferences and chosen items, improving your service experience and ensuring that the adverts or offers you see online are more relevant to you.
You may delete or block these cookies, but if you do, then these features will stop working, and some of our online services may not work as intended.
The cookie-related information is not used to identify you personally, and the pattern data is fully under our control (except in the case of the anonymous analytics). These cookies are used only for the purposes as described here.
We use cookies in the following ways: